Fees and refund policy): "KeepSolid also offers a refund for a period of thirty (30) days after your initiation of a Service subscription for all subscriptions of KeepSolid VPN Unlimited and MonoDefense Services. According to our End User Agreement (part 3. Your payment doesn't meet our refund policy conditions, unfortunately, this means that our Accounting Department won't be able to process a refund for it. As we can see, our support team assisted you via live chat, they followed our refund policy, which all customers have to agree to before they can make a purchase. We have located your support ticket and account. Reply from KeepSolid VPN Unlimited 15 Sept 2022 This means that any and all subsequent payments of a recurring subscription Fee are not eligible for a refund.” For clarity: (i) for non-recurring subscriptions of KeepSolid VPN Unlimited and MonoDefense Services, we also offer a refund for a period of thirty (30) days after you subscribe for the particular KeepSolid VPN Unlimited and MonoDefense Services subscription (and pay the applicable Fee) and (ii) for recurring subscriptions of KeepSolid VPN Unlimited and MonoDefense Services, we offer a refund for a period of thirty (30) days after you first subscribe for the particular recurring KeepSolid VPN Unlimited and MonoDefense Services subscription (and pay the applicable recurring Fee for the first time). Fees and refund policy - ): "KeepSolid also offers a refund for a period of thirty (30) days after your initiation of a Service subscription for all subscriptions of KeepSolid VPN Unlimited and MonoDefense Services. Also, on the checkout page we state: "For such payment systems as credit cards, PayPal, and Amazon, the subscription will automatically renew unless the auto-renew is turned off at least 24 hours before the end of the current period." According to our End User Agreement (part 3. We understand that you might be upset that the payment for the prolongation of your subscription was not refunded, however - all users are required to agree to our End User Agreement before signing up for our service. As you can probably judge by other reviews here - people that buy and use our service are pretty satisfied with it. You are not eligible to receive a refund of your second applicable Fee at any time." You can find more info here - As for access to streaming services - our team is constantly working on bypassing the restrictions, so it should be available in the near future. On October 1, you pay your second applicable Fee for the monthly recurring Service subscription. You are eligible to receive a refund of your first applicable Fee through October 1. For example: You subscribe for a monthly recurring KeepSolid VPN Unlimited Service subscription, for which you pay your first applicable Fee on September 1. This means that any and all subsequent payments of a recurring subscription Fee are not eligible for a refund. For clarity: (i) for non-recurring subscriptions of KeepSolid VPN Unlimited Service, we also offer a refund for a period of thirty (30) days after you subscribe for the particular KeepSolid VPN Unlimited Service subscription (and pay the applicable Fee) and (ii) for recurring subscriptions of KeepSolid VPN Unlimited Service, we offer a refund for a period of thirty (30) days after you first subscribe for the particular recurring KeepSolid VPN Unlimited Service subscription (and pay the applicable recurring Fee for the first time). Fees and refund policy): "KeepSolid offers a refund for a period of thirty (30) days after your initiation of a Service subscription for all subscriptions of KeepSolid VPN Unlimited Service. Unfortunately, if you did not cancel your subscription and it prolonged for the next period - the payment is not covered by our refund policy, which is why our support team had to decline your refund request. Sorry to hear about your poor experience. Reply from KeepSolid VPN Unlimited 28 Sept 2022
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